In this Lab we will focus on Hardware setup and Management. Participants will split up into Teams and walked through the setup of the Rally Bar, Tap Scheduler, Brio 505 and Logi Dock. We will walk through setting up ZDM or Tune. The session will then move to Management looking at specific settings in Sync, control of firmware updates on personal devices and troubleshooting scenarios.
Davis Nguyen - Solution Manager, Logitech
Trevor Rush - Group Product Manager, Logitech
Francesco Maestrelli - Sr Solutions Engineer, Zoom
In this interactive Lab we will learn how to setup Hybrid classroom. Including Zooms wireless content sharing, a look at annotation, Zoom Whiteboard and collaboration features such as Whiteboards Templates. In addition we will explore Zoom Apps, Multi cam streams.
Andrew Bisset - Country Manager UK&I, Nordics Africa, DTEN
Jan Metter - Sales Solution Engineer, DTEN
Panos Askitis - Sr Solutions Engineer, Zoom
In this interactive lab, we’ll show you how to navigate the Rooms Admin Portal to power up Zoom Rooms features including Virtual Receptionist and Workplace Reservation. We will also show you how to configure Zoom Phone and Zoom Whiteboard in both the Zoom client and Zoom Rooms.
Mark Zizzamia - Sr. Principal Solutions Archtect, Poly | HP
Niki van der Perk - Solutions Architect EMEA, Poly | HP
Francois Familiari - Sr Solutions Engineer, Zoom
Join this hands-on lab to learn how Poly |HP and Zoom elevate the desk phone experience. Our experts will show you how easy it is to provision, manage, and troubleshoot Poly devices with Zoom Phone Administration. We will also review innovative features that you can leverage to address a range of hybrid work uses cases.
Mark Zizzamia - Sr. Principal Solutions Archtect, Poly | HP
Niki van der Perk - Solutions Architect EMEA, Poly | HP
Guillem Henandez - Senior Zoom Phone Solution Engineer, Zoom
Join us for a fun hands-on session with Zoom Contact Centre to build a better experience for your customers. You will get to learn how easily you can configure an omni-channel Contact Centre:
● Build a Zoom Contact Centre Flow and get your agent live
● Build a self-service flow leveraging Zoom's API and Text to Speech engine
● Integrate live chat with upgrade to video into your Contact Centre
Our lab are presented as a “Follow Me” walkthrough to configure Zoom Contact Centre.
Craig Letheren - Zoom Contact Centre Solutions Engineer, Zoom
Speaker bio text goes here. Tell everyone about how special your speaker is. Let your guests know a little about their background. It'd be great to hear about where they work, what their current position is, and what makes them unique. Let us know what they've accomplished, and what they plan to share with everyone on the big day.