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CX Events

Upcoming opportunities to learn more about Zoom Contact Center, in-person & virtually

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CX Events

Upcoming opportunties to learn more about Zoom Contact Center, in-person & virtually

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Zoom Contact Center Awards

Whitepaper

Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS

Discover how Zoom is reshaping customer experience. We’re honored to be recognized - just three years after launch. Native AI, rapid innovation, and simplicity at scale to help brands connect with customers in smarter, faster ways.

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Podcast

The Forrester Wave™: UCaaS 2025: Zoom named a Leader 

Explore the report to see how Zoom earned the highest possible scores in platform experience, innovation, security and data protection, platform reliability and stability, and 12 more criteria.

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Annual Report

UC Today: Zoom named Best Contact Center Solution

 

UC Today explores how Zoom is leading the evolution of customer engagement with powerful CCaaS capabilities designed for the hybrid era.

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Resources

eBook | The State of AI in Customer Experience

Download this exclusive Metrigy ebook, commissioned by Zoom, to explore how AI, human talent, and unified platforms are delivering measurable ROI.

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Zoom CX Summit |
Building human connections in an AI-powered world

Watch Zoom's first-event virtual CX Summit. Explore how leading CX teams are closing the gap between vision and execution to drive tangible outcomes.

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Customer Story | How Cricut slashed abandonment rates by 90% with Zoom

How Cricut uses Zoom CX to achieve faster resolutions, lower abandonment rates, and increase customer happiness through a unified, AI-first approach.

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eBook | Zoom Workplace vs. Microsoft Teams: Which is best for your organization?

Lower your total cost of ownership, and enable your teams with easier-to-use features, streamlined communications, and built-in productivity tools.

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Guide | How to take a customer-lead approach to AI

Learn five practical steps to enhance your contact center's efficiency and service quality.

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